RETURN POLICY:
ALL SALES FINAL, NO REFUNDS OR EXCHANGES UNLESS ITEM IS FAULTY. ORDER INQUIRIES EMAIL: coldsoulseventeen@gmail.com
LAY BUY POLICY:
- We offer a reasonable lay buy deposit of 60% first payment. 40% final deposit.
- Only for a maximum of 1-2 months lay buy period. The second deposit of 40% should be complete by the second month latest.
- If your second deposit is not fulfilled within the duration of 1-2 months a handling fee of R250 will be added to your final deposit amount.
- Your order will only be dispatched from our fashion house to our trusted courier after full payment has been made.
- Lay buys only apply for our CHAPTER 3 (C3) collection.
- No lay buys for products under R2499.99.
- Message us on our Whatsapp number (+ 27 74 710 2136) or message us on our Instagram page (@coldsoulseventeen) to fulfill your lay buy through our special website product pay links.
SHIPPING POLICY
- Our brand delivers parcels nationwide in South Africa through Postnet or Paxi if specified to the receivers nearest Postnet/Paxi.
- Delivery for t-shirts, tracksuits and headwear takes 5-7 business days, often earlier with t-shirts. Clients will be contacted if there are any delays.
- Delivery for denim wear or any heavy duty garments takes 7-14 business days, delays will be announced if necessary.
- WE OFFER FREE SHIPPING FOR OUR CLIENTS NATIONWIDE !